In the case of hospitalization in public or private health facilities, or in the case of Specialist Visits, Diagnostic Assessments or Dental Benefits, the Assistant may choose whether or not to use the Facilities contracted with Previmedical S.p.a.:

  • in the first case the benefits will be provided under a direct assistance scheme: the Company will pay the Facilities directly and the Assistant will not have to anticipate any amount, except for any deductibles and/or overdrafts that remain at his expense.
    You will need to contact the Operations Centre in advance, to obtain authorization, to the following dedicated telephone numbers:

In cases of medical and health emergency it is possible to activate the direct assistance service by contacting the Operations Centre that will send the appropriate form to be filled out to the health facility where the service will be performed.

For requests other than the activation of the direct agreement or for any other information, please send an email to the previdironline@previdir.it or gestionesinistri@previdir.it addresses.

  • In the second case, the benefits will be provided in a reimbursement (Indirect) assistance scheme: the Assisted will receive the reimbursement of the expenses incurred, within the limits set by the chosen health option.
    Once the service has been received, the Assistant will have to complete the Refund Request Form and send it to Previdir along with a copy of the medical documentation. Alternatively, for a faster settlement of refunds you can send the documentation through the online procedure, by accessing your own Reserved Area, where you can also consult the processing status of your refund practice.

For the correct management of the case, it is necessary to send a detailed report of the event, accompanied by the essential medical documentation, for example: first aid report, certificate of your treating physician that can prove the event of an injury related to the event, ascertaining the disability status of the Inps or Inail. Any additional documentation will be requested by the Fund based on the type of event that occurred.

For the correct management of the case, it is necessary to send a detailed report of the event, accompanied by the essential medical documentation, for example: first aid report, certificate of your treating physician that can prove the event of an injury related to the event, ascertaining the disability status of the Inps or Inail. Any additional documentation will be requested by the Fund based on the type of event that occurred.

For the correct management of the case, it is necessary to send a detailed report of the event, accompanied by the essential medical documentation, for example: first aid report, certificate of your treating physician that can prove the event of an injury related to the event, ascertaining the disability status of the Inps or Inail. Any additional documentation will be requested by the Fund based on the type of event that occurred.

In the event of a claim, within 3 days of the event occurring, contact the Service Operations Centre:

IMA ITALIA Assistance

Piazza Indro Montanelli, 20

20099 Sixth St. John (MI)

numbers:

From abroad: 0039.02.24128.778 / 0039.02.27095.997
Toll-free from Italy: 800.189.094
Fax: 0039.02.24128.619 / 0039.02.27095.447
At the time of the request, the policyholder must provide the following information:
First and last name;
Personal address, place from which it is called;
Policy number
The policyholder must follow the instructions received by the Operations Centre.
All expenses will be reimbursed only if authorized, approved and coordinated by the Service Operations Centre.
When necessary, the Operations Centre, on behalf of the Company, will directly take care of the hospitalization costs for the care and actions indicated by the doctor assisting the inpatient.
The medical expenses covered are:
  • hospital stay fees;
  • expenses for the first prosthesis, excluding dentures;
  • use of the operating room;
  • surgical operations;
  • diagnostic tests;
  • prescriptions of medicines necessary for the best course.

Any additional medical expenses related to the event initially treated during the insured trip will be directly or indirectly incurred by the Company in the 30 days following the return of the policyholder to Italy or his country of residence.